1. DEFINITIONS
   1. Client - a User who uses the Website to purchase goods offered on the Website. The Customer may be: a natural person who has full legal capacity and is at least 18 years old, a legal person and an organizational unit that is not a legal person, to which special regulations grant legal capacity.
   2. Consumer - a User who is a natural person, purchasing products for a purpose not directly related to his/her business or professional activity; for the purposes of these Regulations, a Consumer is also a natural person entering into an agreement directly related to his/her business activity, when it follows from the content of the agreement that it does not have a professional character for him/her, arising in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity.
   3. Account - an individual account of the User established on the Website, allowing to make purchases of the offered products. 
   4. Regulations - these Regulations. 
   5. Service - Internet service available at www.looty.pl.  
   6. Service Provider / Looty - Artur Wajchert Looty, 60 Cegielniana Street, Racibórz 47-400, NIP
      7312042294 e-mail address for contact: info@looty.pl.
   7. User - a person visiting the Site, including having an Account on the Site.  
   8. Order - a declaration of will of the Customer, aiming directly at concluding an agreement for the purchase of goods available on the Site. 

2. GENERAL PROVISIONS AND TECHNICAL CONDITIONS OF USING THE SERVICE  
   1. The Service Provider grants Users access to the Site allowing, in particular:
      1. Establishing an Account;
      2. Viewing the content of the Site;
      3. Placing Orders. 
   2. The User is obliged to comply with the provisions of these Regulations.
   3. The Regulations are the regulations for the provision of services by electronic means within the meaning of Article 8 of the Act of July 18, 2002. - on provision of services by electronic means. 
   4. Use of the Services through the Website is possible provided that the User meets the following minimum technical requirements:
      1. access to the Internet;
      2. possession of a device with access to the Internet (computer, smartphone, tablet);
      3. use of browsers such as Google Chrome. 
   5. It is recommended that the User make sure that his/her computer environment is secure. It is also recommended to perform updates to the system software installed on the device through which the Service is used.
   6. The Service Provider may conduct periodic maintenance and service work on the Service. Maintenance and service work may lead to temporary suspension or restriction of the Service. The Service Provider will inform about the conduct of the aforementioned works and will endeavor to ensure that they do not involve inconvenience to Users.
   7. When using the Service, the User is obliged to:
      1. use the Service in a manner consistent with the law and in accordance with their purpose, including not to post any content within the Service that is contrary to the law and the provisions of the Rules and Regulations, and not to violate the rights of third parties or good morals;
      2. to use the Service in a manner that does not interfere with the functioning of the Service, in particular through the use of specific software or devices;
      3. not to take actions consisting in sending and/or placing unsolicited commercial information or advertisements within the Service;
      4. to provide - in particular during Account registration - data that is truthful, accurate and up-to-date, not misleading and not violating the rights of third parties;
      5. to update the data provided in the registration form, immediately after any change in such data; data updates are made within the Account;
      6. to keep the password and login to the Account confidential and not to make it available to other persons;
   8. Unless the provisions of the Terms and Conditions provide otherwise, exclusive rights to the content made available on the Site, in particular copyright and other intellectual property rights, are protected by law and vested in the Service Provider or entities with which the Service Provider has entered into appropriate agreements. The use of any content made available on the Site, in particular its reproduction and distribution, is permitted only to the extent provided by law.

3. TYPES AND SCOPE OF SERVICES 
   1. Under the terms and conditions set forth in the Regulations, the Service Provider allows the use of the following, among others, publicly available, free services through the Site: 
      1. viewing content posted on the Site;
      2. using the functionality of the Account including placing Orders.
   2. Prior registration of a Customer Account is not required to browse the publicly available resources of the Website. Registration of an Account, however, allows Customers to place Orders. 
   3. The Customer may only be a natural person who is at least 18 years old and has full legal capacity, as well as a legal person and an organizational unit which is not a legal person, to which special regulations grant legal capacity.
   4. The establishment of a Customer Account and its use by the Customer is free of charge.
   5. In order to establish an Account, the Customer is obliged to correctly fill in the registration form located on the Website, including providing the required data and familiarizing himself with the Regulations and >>Privacy Policy<<.
   6. If the Account is established on behalf of a legal person or an organizational unit without legal personality, which is granted legal capacity by the regulations, the person making the registration must have proper authorization.
   7. By completing the registration form, the Client represents and warrants that all data provided by him/her is correct and true, and in the event that the Client acts on behalf of a legal person or an organizational unit without legal personality, which is granted legal capacity by law, the Client also represents that he/she is duly authorized to represent such an entity.
   8. The Service Provider reserves the right to verify the correctness of the data entered by the Client in the registration form and to refuse to register the Account, especially if the data is found to be incorrect If the verification is successful, an activation link will be sent to the email address provided by the Client to confirm the correctness of the provided email address.
   9. Starting to use the Account requires logging into the Account. The Customer will receive an e-mail after successfully completing the Account registration process. 
   10. Logging into the Account is done by the Client providing a unique login and password. 
   11. The conclusion by the Service Provider and the Client of a contract for the provision of services by electronic means occurs:
       1. with regard to the service of viewing the content posted on the Site, as well as the use of publicly available functionalities of the Site; 
       2. with regard to the service of registration and operation of the Account, including use of the Account's functionalities - at the moment of registration of the Account.

4. PLACING AND PROCESSING ORDERS 
   1. To place an Order electronically through the Site, you must: 
      1. log in to your Account, select the products you wish to order, and then click the “order” button (or equivalent):
      2. select the method of delivery and payment;
      3. click the “buy and pay” button 
      4. then you will receive a confirmation of the Order to the indicated e-mail address.
   2. Placing an Order is also possible by phone or by directing an e-mail to the address provided on the Website. In order to place an Order by phone: 
      1. contact Looty at the number provided on the Site (the cost of the call is the same as for an ordinary telephone call, according to the tariff package of the telecommunications service provider you use);
      2. indicate exactly the product you want to order;
      3. select the method of completing the Order - form of payment and method of delivery - from among the options indicated during the call;
      4. confirm the order after it is summarized during the call;
      5. during the call we will ask you to accept the content of the Terms and Conditions, we will also send the content of the Terms and Conditions to the e-mail address you indicated;
      6. during the call you will receive such information as:
         1. 4.2.6.1.the main features of the product;
         2. 4.2.6.2.the total price including delivery price;
         3. 4.2.6.3.information about your right to withdraw from the contract;
   3. The prices of the products indicated on the Site include VAT, are given in Polish zlotys and do not include the cost of delivery, which is given when choosing the method of delivery of the product. The total cost of the Order (price of products and delivery) is indicated in the shopping cart, before the final submission of the Order.
   4. Information on available forms of payment is visible during the process of placing the Order. 
   5. Payment for the Order is made in advance. Payment of the Order should be made no later than 7 days from the date of placing the Order. If the payment is not settled within this period, the Order will be cancelled. Settlement of payment means receipt of funds to Looty's bank account, or receipt of confirmation from the payment operator, and not the moment of the payment order itself.
   6. Product descriptions and information about the price and availability of products do not constitute an offer, but an invitation to conclude a contract. 
   7. By placing an Order, you do not conclude a contract of sale, but only make an inquiry for a specific product at the price and with the features listed on the Website.
   8. After placing an Order, a confirmation of receipt of the Order and its execution or rejection of the offer will be sent to the e-mail address provided. 
   9. Upon confirmation of receipt of the Order and its execution, you enter into a contract with Looty for the selected product at the price indicated on the Website, unless the Ordered product is made for special orders. In such a situation, you will receive the price of the product in a separate e-mail.
   10. Delivery time is calculated from the moment the purchased product is shipped. By e-mail you will receive information about the expected time of delivery of the product, taking into account the selected method of delivery and the availability of the product.
   11. Refunds will be made immediately, but no later than within 14 days, in the event of:
       1. cancellation of the Order paid in advance before its execution;
       2. withdrawal from the contract;
       3. acceptance of the complaint and inability to replace the product, remove the product defect or reduce the price;
       4. non-acceptance of the Order (offer), in case of prepaid payment. 
   12. We will refund the payment using the same method by which the order was paid for, unless you expressly agree to a different method of refund that will not incur additional costs. 
   13. In order to make a refund, we need the necessary data - such as your bank account number, name and address information. If you do not provide them to us or they are incorrect we are not responsible for such a situation.

5. DURATION AND TERMINATION OF THE AGREEMENT FOR THE PROVISION OF SERVICES 
   1. The agreement for the use of services concluded by Looty with the Customer is concluded for an indefinite period. The agreement may be terminated at any time by deleting the Account, and if the User does not have an Account - the User may stop using the Service at any time 
   2. The Service Provider may terminate the provision of Services and terminate the agreement with the User for an important reason, which is:  
      1. change in generally applicable legal regulations having a direct impact on the Services and resulting in the necessity to terminate their provision;
      2. economic unprofitability of the Services;
      3. issuance of a judgment or decision by a court or public authority concerning the Services and resulting in the necessity to terminate them;
      4. introduction of other forms of activity of the Service Provider in place of the Services;
      5. significant violation by the User of the rules of using the Services, including violation by the User of the provisions of the law; in this case, before terminating the agreement, the Service Provider will contact the User in order to clarify the matter.
   3. Termination of the Agreement by the Service Provider will occur upon prior notification to the User electronically, to the User's e-mail address provided in the Account, together with an indication of the date of termination of the provision of Services. Notification of the termination of the provision of Services will be made with an advance notice of no less than 14 days. Information about the termination of Services will also be posted on the Website with an appropriate advance notice. 14 dni. Informacja o zakończeniu Usług będzie również z odpowiednim wyprzedzeniem zamieszczona w Serwisie. 

6. WITHDRAWAL FROM THE SALES AGREEMENT BY A CUSTOMER WHO IS A CONSUMER 
   1. A Customer who is a Consumer has the right to withdraw from the distance contract concluded with the Service Provider within 14 calendar days without giving any reason.
   2. The period for withdrawal from the contract begins on the day of conclusion of the contract with the Service Provider in accordance with the provisions of these Regulations, and to meet this period it is sufficient to send a declaration of withdrawal before the expiry of this period.
   3. Aby skorzystać z prawa odstąpienia od umowy Użytkownik będący Konsumentem powinien przesłać do Usługodawcy informację o swojej decyzji o odstąpieniu od umowy w drodze jednoznacznego oświadczenia  In order to exercise the right to withdraw from the contract, the User who is a Consumer should send the Service Provider information about their decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or a scan of the letter sent to the Service Provider's e-mail address). 
   4. The declaration of withdrawal from the distance contract concluded by the User with the Service Provider should be sent to the address Looty, ul. Cegielniana 56, 47-400 Racibórz or e-mail address info@looty.pl
   5. The declaration of withdrawal from the contract may take on any content, from which the will to withdraw from this contract will result. In the case of submitting a declaration of withdrawal, the Consumer may in particular use: 
      1. the withdrawal form from the contract, which constitutes Annex No. [1] to the Regulations; 
      2. the model withdrawal form, which constitutes Annex No. 2 to the Act of 30 May 2014 on consumer rights. 
   6. In the event of withdrawal from the contract, the contract is considered not to have been concluded.
   7. The right to withdraw without giving a reason does not apply in the case of an Order for a product made according to the customer's individual guidelines, the socalled "custom product". 

7. CHANGES TO THE REGULATIONS
   1. These Regulations may be changed for important reasons, which are:  
      1. changes in generally applicable legal provisions or their interpretation by authorized bodies, affecting the content of the Regulations and resulting in the need to adapt them to such change in the provisions or their interpretation;
      2. organizational and legal changes concerning the Service Provider's enterprise;
      3. issuance of a ruling or decision by a court or public authority, affecting the content of the Regulations and resulting in the need to change them;
      4. changes resulting from security reasons, including those aimed at improving the security of services; 
      5. changes or expansion of existing service functionalities or adding new functionalities or benefits to the services; 
      6. improving the operation of the Service;
      7. improving privacy protection within the Service;
      8. changes in the principles of providing services; 
   2. Information about changes to the Regulations, together with sending the amended version of the Regulations and providing the date on which the changes come into force, will be provided no later than 14 days before the new content of the Regulations comes into force. 
   3. The amended version of the Regulations will be sent to the e-mail address provided in the User Account. In addition, the amended version of the Regulations will be published on the Website. The amended Regulations will be binding on the User if he/she does not terminate the agreement for the provision of Services within 14 days from the date of being informed of the change to the Regulations.
   4. In the event of failure to accept the change to the Regulations, the User may resign from the Services (terminate the agreement) via the Account or by contacting the Service Provider at the following e-mail address info@looty.pl In the event that the User does not accept the change to the Regulations and decides to terminate the agreement for the provision of Services for this reason, the agreement shall be terminated with immediate effect after submitting a declaration of termination of the agreement. info@looty.pl W przypadku gdy Użytkownik nie akceptuje zmiany Regulaminu i podejmie decyzję o rozwiązaniu umowy o świadczenie Usług z tego powodu, umowa ulega rozwiązaniu ze skutkiem natychmiastowym po złożeniu oświadczenia o wypowiedzeniu umowy. 

8. COMPLAINTS, OUT-OF-COURT DISPUTE RESOLUTION METHODS
   1. Complaints and other inquiries regarding Looty services should be reported to the email address info@looty.pl
   2. In order to efficiently consider the complaint, the following should be indicated in the report: first name, last name of the User, as well as a detailed description and reason for the complaint.
   3. The complaint will be considered within no more than 30 days from the date of its effective submission. The Service Provider will inform the User about the method of handling the complaint. 
   4. Looty provides a one-year warranty from the date of delivery of the product to the recipient. In the event of a complaint, please indicate whether the buyer wants to use the guarantee or warranty rights. 
   5. If you are not a consumer, you can also file a complaint, but then our liability is limited to the value of the purchased goods. Liability under the warranty is excluded. 

[Out-of-court dispute resolution]

8. 6. A User who is a Consumer may use out-of-court methods of handling complaints and pursuing claims. The rules for accessing these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of the Trade Inspection and the Office of Competition and Consumer Protection.
   7. Within the scope of the rights to use out-of-court methods of handling complaints and pursuing claims, a User who is a Consumer may, among other things: 
      1. submit a request for conducting proceedings on out-ofcourt resolution of consumer disputes to the Trade Inspection (the relevant Voivodeship Inspector of the Trade Inspection), based on the Act of 23 September 2016 on out-of-court resolution of consumer disputes - contact details available on the website www.uokik.gov.pl/wiih;
      2. filing a motion to have the case considered by the Permanent Consumer Arbitration Court operating at the relevant Voivodship Inspectorate of Trade Inspection – a list of such courts and contact details are available at https://www.uokik.gov.pl/wazne_adresy.php#faq596;
      3. requesting the Municipal (District) Consumer Ombudsman for assistance in protecting the interests and rights of consumers (www.uokik.gov.pl/rzecznicy). Social organizations also provide free assistance to consumers in protecting their rights and interests.
   8. In accordance with EU Regulation No. 524/2013 on online consumer dispute resolution, a User who is a Consumer also has the right to resolve disputes with entrepreneurs concluding online sales contracts or service contracts out of court via the EU online platform. A complaint can be filed on the form available at: http://ec.europa.eu/consumers/odr/. 
   9. All the above-mentioned out-of-court methods of resolving disputes are voluntary and require the consent of both parties to the dispute.
   10. If an amicable settlement of the dispute is impossible, the court competent to hear the dispute is the court competent for the registered office of the Service Provider, and in the case of disputes to which the User who is a Consumer is a party, the court competent to hear the dispute is the court competent according to the provisions of Polish law.

9. PERSONAL DATA. PRIVACY
   1. The principles of processing the User's personal data within the Service are specified in the >>Privacy Policy<<.

10. FINAL PROVISIONS 
    1. The Regulations enter into force on 06.05.2024
    2. The current Regulations are made available on the Service's website each time in a way that allows it to be downloaded and stored in the ordinary course of business 
    3. To the extent not regulated by these Regulations, the provisions of Polish law shall apply.
    4. The recognition of individual provisions of the Regulations in a manner provided for by law as invalid or ineffective shall not affect the validity or effectiveness of the remaining provisions of the Regulations. In place of the invalid or ineffective provision, a rule shall be applied that is closest to the purposes of this provision and the entirety of these Regulations 
    5. These annexes constitute an integral part of the Regulations:
       1. 10.5.1.Załącznik nr 1 – Wzór oświadczenia o odstąpieniu od umowy zawartej na odległość.